Frequently Asked Questions
Do I Need My Card for Weekly Specials or Sales?
NO! The Rewards Card is NOT a discount or shoppers card, and you will never need it for special or sale prices!
Does the Rewards Card Cost Me Anything?
Absolutely Not! The Rewards Program is our way of thanking you for shopping with us. We will never have you, our valued customer, pay for your own rewards.
Why Do You Ask for My Phone Number?
We may need to contact you if your card is returned to us, or there is a question about your Rewards
What Happens If I Forget My Card?
if this happens, you may go to customer service and points will be issued onto your account.
How Do I Register Online?
Click here, then just follow the instructions. You'll earn 200 Bonus Points!
What If I Don't Have Internet Access?
Fill out an Enrollment Form and drop it off at Customer Service.
Do I Need to Keep Track of My Points or Receipts?
NO! You do not have to keep your receipts, but you will see your current Points Balance displayed on your receipt each time you shop.
How Do I Check My Point Balance?
There are 3 ways to find out your point balance:
1. Online -click "Point Balance" on our Web site,
2. The bottom of your receipt every time you shop, or
3. Have Customer Service or a cashier scan your card
How Do I Spend My Points?
You have options on how you would like to spend your points. You can redeem points for additional savings (over and above the regular weekly specials) in the store on a variety of different products. Keep an eye out for these special offers! And don't worry; you don't need to remind the cashier when you check out. if you have enough points and have picked up a qualifying item, the cashier will know to ask if you'd like to spend your points on the discounted item.
What If I Lose My Card?
Please see Customer Service for a replacement. They will transfer your existing points balance to a new card.
Should Everyone in My Household Get Their Own Card?
No. Your card has 3 key tags. Give other members of your household one, so all of your points will go to the same account. Watch how fast they add up!
Will My Personal Information Be Sold?
Absolutely Not! The Rewards Program and your information is owned by Thompson's IGA and managed by Loyalty Lane Inc., with a very close working relationship between the two companies. None of the information you give us will EVER be sold, rented or shared by either company or its employees or associates.
If I Give My Email Address, Are You Going to Fill My Inbox?
No. When you initially enroll, we will send you a Welcome email. After that, we will send one when we change the current Point Specials. (We don't like our inbox full of ads and we're not going to fill yours.) if you ever have any suggestions for things you may find of interest or of use to be included in the same email, please let us know.
Is This a Limited Time Promotion?
No. This is not a limited-time or temporary promotion. This a program that Thompson's IGA is committed to provide for our customers.